Shipping

Shipping Information

Our shipping rates are a flat rate of $15 to most metropolitan areas within Australia.

Regional areas may be subject to a different shipping rate, so please get in contact today for a shipping quote if you do not live in a metropolitan area.

Unique Nappy Cakes website will automatically generate the flat rate of $15 to your order if your postcode falls within the flat rate shipping fee.

If your postcode does not automatically generate this flat rate fee of $15 to your order, this means that your area does not fall into the flat rate zone. Please contact us for a quote for shipping to the area you need if this does happen to you in the checkout process.  

Delivery Information

Expected delivery times are as per the following:

Melbourne: 1 – 2 business days

Sydney: 1 – 3 business days

Brisbane: 2 – 5 business days

South Australia: 1 – 3 business days

Tasmania: 3 – 5 business days

Western Australia: 4 to 8 business days

Australian Capital Territory: 1 – 3 business days

All orders are shipped within 2 working days. For orders to be shipped on the same day all orders need to be placed by 9am, any orders placed after 9am will be picked up the courier on the next business day. If you have not received an order within 10 days, please notify us by email at: [email protected]

Tracking will be provided for each order made through Unique Nappy Cakes upon dispatch. 

All orders will automatically require a signature on delivery. However, in the delivery instructions section in our checkout process you can nominate authority to leave (ATL). Orders that are given ATL do not require a signature upon delivery.

Unique Nappy Cakes cannot be held responsible for any theft or missing orders given ATL.

All addresses supplied must be residential, or that of a business/hospital. We do not deliver to PO Boxes.

Unique Nappy Cakes will not be held responsible for delays in delivery due to incorrect or incomplete information or delivery delays outside of our control. 

If you are not home to sign for your delivery, your parcel will be redelivered the next day. A total of 2 redelivery attempts can be made for free. Any excess redeliveries will incur a fee. 

Hospital Deliveries 

We also deliver to hospitals! If you’d like a Unique Nappy Cake delivered to a hospital, please make sure that the recipient will still be in hospital to receive the order. They may be discharged sooner than expected, and therefore will not receive the delivery. It may be safer to wait until the recipient is home to send them your special gift. 

In order to make it easier to find the correct recipient in the hospital please include as much information regarding the recipient and their precise location. For example: 

  • Mother's first name
  • Mother’s maiden name
  • Mother’s last name
  • Telephone number 
  • Ward they will be in at the time of nappy cake delivery 
  • Room
  • Bed number
  • Entire hospital name 
  • Full hospital address, suburb and postcode
  • Any other relevant information. 

Please do not put any orders under the name of the baby. No information about the baby should be put in the delivery instructions as it drastically increases the likelihood of delivery complications due to confusion of the sender, dispatchers and couriers. 

Additional costs will be incurred by the customer in the event that resending of the nappy cake is required.

If you experience any difficulties regarding the delivery process, please get in contact as soon as possible and we will do whatever we can to resolve the issue. 

Returns

Unfortunately, we can only offer returns in extenuating circumstances due to the inherent properties of our products. Our couriers handle all of our parcels with the utmost care and caution. 

On the rare occasion your Unique Nappy Cake is damaged upon reception, please contact us within 24 hours of receiving the goods. In order for a return to be considered, you must provide photographic evidence of the damage, including the original packaging. This will prompt an investigation into the handling of the parcel, and Unique Nappy Cakes will arrange collection of the damaged product. 

Cancellations

If a cancellation is needed once an order is placed a 15% cancellation fee will occur, however once the order has been dispatched no refunds can be given. For this reason, please choose carefully. 

For all custom made nappy cakes there will be an upfront charge before any construction takes place of $20. This is to cover any materials that will need to be bought in order to create a custom nappy cake. Due to this reason, any cancellations made on a custom made order incur a 20% cancellation fee. Once the order has been dispatched, no refunds can be given. Please consider your order carefully.